Disclosure Policy
At NCIEM America UG (www.nciem.de), we are committed to maintaining full transparency with our customers, partners, and stakeholders. This Disclosure Policy outlines our business identity, commercial practices, product representations, and content usage in compliance with Google Merchant Centre and advertising policies.
1. Business Identity
Nature of Business:
We operate an online platform specializing in the reselling of industrial equipment, instruments, and tools for commercial and institutional use.
2. Order Processing, Returns & Warranty
Order Processing & Shipping:
Order Processing Time: 1–2 business days
Returns & Refunds:
We offer a straightforward 30-day return and refund policy. For any returns, warranty requests, or product-related concerns, please contact our customer support team.
Warranty & Brand Disclaimer:
All products include manufacturer warranty where applicable. NCIEM UG is not endorsed by or affiliated with any manufacturer unless explicitly stated. All product names and trademarks belong to their respective owners.
Accepted Payment Methods:
PayPal • Link (by Stripe) • Visa • Mastercard • American Express • Discover
3. Commercial Relationships
We may earn revenue through product sales, partner relationships, promotional placements, or affiliate commissions. These relationships do not influence the accuracy, fairness, or transparency of the information we provide.
4. Product Representations
We make every effort to ensure accurate product descriptions, specifications, pricing, and availability. All images used are original, licensed, or provided by manufacturers. Warranty, shipping, and return information is clearly disclosed before checkout.
If any information appears inaccurate, customers may contact us for immediate resolution.
5. Content & External Links
Our website may contain links to third-party resources for informational purposes. We do not control or take responsibility for third-party website content, privacy practices, or accuracy.
6. Endorsements, Reviews & Testimonials
Reviews or testimonials shown on our website are obtained from verified buyers or published with explicit customer consent. If any product or post contains a material connection (discount, sponsorship, or affiliate relationship), it will be clearly disclosed.
7. Affiliate & Sponsored Content
From time to time, certain content or listings may be marked as Sponsored, Advertisement, or Featured. These labels indicate paid promotional placement.
8. Returns & Refund Notice
For eligibility criteria, time frames, and conditions regarding returns or refunds, please refer to our official Returns Policy available in the website footer.
9. Updates to This Disclosure Policy
This Disclosure Policy may be updated periodically. Any changes will be posted on this page with a revised Effective Date.