1. Warranty Coverage

• All electronic devices sold by NCIEM.DE are covered by a 1-year manufacturer’s warranty unless stated otherwise.
• Accessories and peripheral items come with a 6-month warranty from the date of delivery.
• The warranty covers manufacturing defects and hardware malfunctions under normal usage conditions.

2. How to Claim Warranty

To initiate a warranty claim, contact us at [email protected] with the following details:

• Your order number
• Description of the issue
• Delivery address (this address will be used for pickup and return)

You must submit:

• A copy of the original invoice
• The warranty card (if included with the product)

3. Repair & Replacement Terms

• Warranty repairs are generally completed within 15 working days (excluding shipping time).
• If parts are unavailable or repairs are delayed due to manufacturer-related issues, customers may be:
• Provided with a temporary replacement, or
• Compensated based on the item’s value and the number of delayed days, as per manufacturer policy.

If a product cannot be repaired and is still under warranty, we may offer a replacement or a refund, subject to manufacturer approval.

4. Warranty Exclusions

The warranty does not cover the following:

• Damage caused by liquid exposure, drops, misuse, or accidents
• Normal wear and tear or cosmetic damage
• Unauthorized repairs or modifications
• Damage during shipping due to improper packing by the customer
• Items not securely packed in the original box. If damage occurs due to poor packing, the product will be returned without repair.

5. Free Pickup & Delivery (EU Only)

• Products under warranty are eligible for free pickup and delivery within the EU.
• Delivery time is typically 4–7 business days and is not counted within the repair period.
• Customers may also contact the manufacturer’s authorized service center directly. We will share all necessary contact details upon request.

6. Support Availability

Our support team can be reached via:

• Email: [email protected]
• Phone: +1 470 470 6556
• Live Chat: Available on NCIEM.DE

7. Contact Information